Operations Manager (Bookings and Dispatch)

Job Title: Operations Manager (Bookings and Dispatch)

Location: Brisbane, Australia

About Us:
EyeSite is a leading provider of advanced security solutions, specialising in protecting construction sites across Australia with cutting-edge technology. As we expand, we are seeking a highly organised and detail-oriented Operations Manager to oversee our bookings and dispatch operations, ensuring that our services are delivered efficiently and effectively.

Job Description:
The Operations Manager (Bookings and Dispatch) will be responsible for managing the day-to-day operations of our service delivery, including coordinating bookings, scheduling installations, and overseeing the dispatch of our security systems. This role is critical to maintaining the smooth operation of our service processes and ensuring that our clients receive timely and professional support.

Key Responsibilities:

• Manage and coordinate all incoming bookings for security system installations and services.
• Oversee the scheduling and dispatch of installation teams and equipment to various construction sites.
• Ensure that all bookings and dispatches are executed on time, with a focus on efficiency and customer satisfaction.
• Work closely with the sales and customer service teams to ensure seamless communication and service delivery.
• Monitor and manage inventory levels to ensure that all necessary equipment is available for dispatch.
• Implement and optimise operational processes to improve efficiency and reduce lead times.
• Resolve any operational issues that arise during the booking and dispatch process, ensuring minimal disruption to service delivery.
• Maintain accurate records of all bookings, dispatches, and inventory, providing regular reports to senior management.
• Collaborate with the operations and logistics teams to plan and forecast future booking and dispatch needs.

Qualifications:

• Proven experience as an Operations Manager or in a similar role, ideally within the security, technology, or logistics industries.
• Strong organisational and multitasking skills with a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to manage relationships with both internal teams and external clients.
• Experience in managing scheduling, dispatch, and inventory processes.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Proficiency in using operations management software and tools.
• A proactive and problem-solving mindset, with a focus on continuous improvement.

Why Join EYE SITE?

• Join a rapidly growing company at the forefront of security technology.
• Be a key player in ensuring the successful delivery of our services.
• Enjoy a collaborative and supportive work environment.
• Competitive salary and benefits with opportunities for career advancement.

How to Apply:If you’re a highly organised operations professional with a passion for efficiency and customer satisfaction, we’d love to hear from you! Please send your resume and a cover letter detailing your experience to [email protected].

Application Deadline: 30 June 2025

EyeSite is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

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