Privacy Policy
Updated March 30, 2025
Introduction
Effective Date: 30 March, 2025
At Eyesite ("Eyesite", "we", "our", "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using eyesite.com.au, engaging our services, or providing us with your personal information, you agree to the terms of this Privacy Policy.
1. What Information We Collect
We may collect the following types of personal information:
- Contact information: name, phone number, email address, company name, job title
- Location and site details: job site address, project name, access instructions
- Device and usage data: IP address, browser type, pages viewed, time spent on the site
- Customer records: purchase history, enquiries, support requests
- Security footage: where applicable, video and image data from deployed Eyesite camera systems
We may also collect non-personal information (such as aggregated analytics) that cannot be used to identify you.
2. How We Collect Your Information
We collect personal information when you:
- Visit or browse our website (through cookies and analytics tools)
- Complete forms, request a proposal, or contact us via email or phone
- Register for updates, webinars, or events
- Hire our surveillance systems
- Engage with our team in the field or online
We may collect information directly from you or from third parties you have authorised.
3. How We Use Your Information
We collect and use your personal information to:
- Deliver our security services, equipment, and support
- Respond to enquiries and provide customer service
- Set up, manage, and maintain surveillance systems
- Monitor site activity where our equipment is deployed
- Improve our website, services, and user experience
- Send important updates, service notifications, or marketing material (with your consent)
- Comply with legal obligations
4. Disclosure of Personal Information
We may disclose your information to:
- Our employees and service providers (such as security technicians or monitoring partners)
- Technology and cloud service providers who host or process our data
- Legal or regulatory authorities if required by law
- Other parties where you have given us consent
All third-party providers are required to adhere to strict confidentiality and data protection obligations.
5. Storage and Security
We store personal information in secure cloud-based systems and take reasonable steps to protect it from misuse, interference, unauthorised access, modification, or disclosure.
Eyesite uses firewalls, encrypted connections, password protections, and access control systems. Video footage from Eyesite cameras is stored securely and only accessed by authorised personnel.
6. Cookies and Website Tracking
Our website uses cookies and analytics tools (such as Google Analytics) to understand how users interact with the site. This helps us improve functionality, performance, and marketing.
You can opt out of non-essential cookies through your browser settings.
7. Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request that we correct inaccurate or outdated information
To request access or correction, please contact us using the details below. We may need to verify your identity before processing your request.
8. Direct Marketing
We may send you marketing emails or messages about our services or industry updates. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
9. Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices of other websites. We encourage you to read their policies when visiting them.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our operations. The latest version will always be available on our website.
11. Contact Us
For any questions about this Privacy Policy, or if you wish to make a complaint or exercise your rights, please contact:
Eyesite
A Division of Kada Technologies Pty Ltd
v2/ 371 Macarthur Ave, Hamilton, QLD 4007
Email: sales at eyesite.com.au
Phone: 1300 EYE SITE
Website: https://www.eyesite.com.ai
